Developer Support

aws/support aws/service

💡 Definition

Developer Support is an AWS support plan recommended for testing or development environments. It allows one contact to open unlimited support cases for general guidance and system impaired issues.

🔑 Key Concepts

Technical Support: Business hours email access to Cloud Support Associates.
Response Times:
- General Guidance: < 24 hours.
- System Impaired: < 12 hours.
Who can open cases? One primary contact.
Architecture Guidance: General guidance.

⚙️ How it Works

You pay a monthly fee (starting at $29/mo) to unlock the ability to email AWS support for technical questions during business hours.

🎯 Use Cases

Experimentation: Building non-critical applications.
Development/Testing: Environments that are not running production workloads.

💰 Pricing Model

Greater of $29/mo OR 3% of monthly AWS usage.

📝 Exam Tips (CLF-C02)

Key limitation: Business hours email only.
Key limitation: One contact.
Intended for non-production environments.

See Also: * Basic Support * Business Support